1. Terms & Conditions
About Us
This website is operated by Jarvah Biltong, a trading brand of JAVAH (PTY) Ltd.
Our business address is:
81 Pevensey Road
St Leonards-on-Sea
East Sussex
TN38 0LR
United Kingdom
Email: sales@jarvahbiltong.com
Telephone/WhatsApp: +44 7710 501454
By placing an order through our website, you agree to these Terms and Conditions.
Our Products
Jarvah Biltong sells premium South African-style biltong and related food products.
We make every effort to ensure that product descriptions, ingredients, nutritional information, weights and images are accurate. However, packaging and product appearance may occasionally vary.
Customers are responsible for reviewing the ingredients and allergen information provided for each product before purchasing.
Prices
All prices displayed on our website are in Pounds Sterling (£).
We are not currently registered for VAT.
The price displayed at the time you place your order is the price you will pay, together with any applicable delivery charge shown before checkout.
Placing an Order
When you place an order through our website, you will receive an order confirmation.
This confirmation does not necessarily mean that your order has been accepted. We reserve the right to cancel or refuse an order where, for example:
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a product is unavailable;
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there has been an error in pricing or product information;
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payment has not been successfully authorised; or
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we reasonably suspect fraudulent or unauthorised activity.
If we cancel an order after payment has been taken, we will issue an appropriate refund.
Payment
Payment must be made through the payment methods available on our website at the time of checkout.
Your payment information is processed securely through the relevant payment providers and we do not intentionally store your full payment card details.
Delivery
We currently deliver to addresses within the United Kingdom only.
Delivery is carried out using Royal Mail.
Our standard delivery charge is £5.50 per order, unless otherwise stated at checkout.
We also offer free Click & Collect, where this option is available and selected during checkout.
Our usual delivery aim is 3–4 business days. Delivery times are estimates and may occasionally be affected by circumstances outside our control.
Please see our Delivery & Shipping Policy for further details.
Product Availability
All products are subject to availability.
Although we aim to keep our website stock information accurate, there may occasionally be a delay between an item selling out and the website being updated.
If an item you have ordered is unavailable, we will contact you to discuss a replacement, credit or refund.
Food Products and Storage
Our products are food products and should be stored and consumed in accordance with the storage instructions and best-before information shown on the packaging.
Once a food product has been opened or unsealed, it may no longer be suitable for return for hygiene and food safety reasons.
Nothing in these Terms affects your statutory rights where goods are faulty, unsafe, not as described or otherwise fail to meet your legal rights as a consumer.
Our Liability
We do not exclude or limit any liability where it would be unlawful to do so.
This includes your statutory rights as a consumer.
Changes to These Terms
We may update these Terms and Conditions from time to time. The version published on the website at the time you place your order will apply to that order.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
2. Delivery & Shipping Policy
Where We Deliver
Jarvah Biltong currently delivers to addresses within the United Kingdom only.
Delivery Partner
Orders are dispatched using Royal Mail.
Delivery Cost
Our standard delivery charge is:
£5.50 per order
The final delivery charge will always be shown during checkout before you complete your purchase.
Delivery Times
We aim to deliver orders within approximately 3–4 business days.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including Royal Mail delays, weather conditions, strikes or other operational issues.
Click & Collect
Where available, customers may select Click & Collect at checkout.
Click & Collect is free of charge.
Customers will be contacted with the relevant collection information once their order is ready.
Delayed Orders
If we become aware that your order has been significantly delayed, we will contact you where reasonably possible to provide an update and discuss any assistance required.
Lost or Damaged Orders
If your order is lost in transit or arrives damaged, please contact us as soon as possible at:
Please include your order number and, where relevant, photographs of any damaged packaging or products.
We will investigate the issue and work with you to provide an appropriate resolution, which may include a replacement, refund or store credit where appropriate.
Incorrect Delivery Details
Please ensure that your delivery address is correct when placing your order.
If you notice an error, contact us as soon as possible. We will do our best to help, but we cannot guarantee that delivery details can be changed once an order has been processed or dispatched.
3. Returns, Refunds & Cancellation Policy
Your Statutory Rights
Nothing in this policy affects your legal rights.
If a product is faulty, damaged, unsafe, not as described or otherwise does not meet your statutory consumer rights, please contact us and we will work with you to resolve the issue.
Cancelling Your Order Before Dispatch
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible at:
If we are able to cancel the order before dispatch, we will arrange an appropriate refund.
Unopened Products
If you wish to cancel a purchase after receiving your order, please contact us within the applicable statutory cancellation period.
Where a statutory right to cancel applies, the product must be returned to us in accordance with the applicable cancellation requirements.
Unless we agree otherwise, customers are responsible for the cost of returning products where the cancellation is simply due to a change of mind.
Opened or Unsealed Food Products
For food safety, hygiene and quality reasons, we do not accept returns of products that have been opened or unsealed, except where the product is faulty, damaged, unsafe, incorrect or where you otherwise have a legal right to a remedy.
Where applicable, a customer's statutory cancellation right may be lost once sealed goods are unsealed where they are not suitable for return for health protection or hygiene reasons.
Damaged or Incorrect Products
If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible.
Please email:
and include:
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your order number;
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a description of the issue; and
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photographs where relevant.
We will review the issue and may offer a replacement, refund or other appropriate remedy.
Refunds
Where a refund is agreed or legally required, it will be processed using the original payment method wherever possible.
4. Privacy Policy
Last updated: 18 August 2026
Who We Are
Jarvah Biltong is a trading brand of JAVAH (PTY) Ltd.
Our address is:
81 Pevensey Road
St Leonards-on-Sea
East Sussex
TN38 0LR
United Kingdom
Email: sales@jarvahbiltong.com
We are responsible for handling your personal information in connection with our website and the sale of our products.
Information We Collect
We may collect information including:
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your name;
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email address;
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telephone number;
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delivery and billing address;
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order and transaction information;
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communications you send to us;
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information relating to your use of our website; and
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cookie and technical information where applicable.
We do not intentionally store your full payment card details.
How We Use Your Information
We may use your personal information to:
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process and fulfil your order;
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deliver your products;
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communicate with you about your order;
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respond to customer enquiries;
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manage refunds, returns and complaints;
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maintain our business records;
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improve our website and customer experience;
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prevent fraud and protect our business; and
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send marketing communications where we are legally permitted to do so.
Our Legal Basis
We process personal information where necessary:
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to perform a contract with you, including processing and delivering your order;
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to comply with legal obligations;
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for our legitimate business interests, where those interests do not override your rights; or
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where you have provided consent, for example for certain marketing or optional cookies.
Who We May Share Information With
We may share relevant information with trusted service providers where necessary to operate our business, including:
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Wix and website service providers;
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payment service providers;
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Royal Mail and other delivery providers where applicable;
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professional advisers;
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IT and security providers; and
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regulatory or legal authorities where required.
We only share information where reasonably necessary and appropriate.
Marketing
Where you have agreed to receive marketing communications, or where otherwise permitted by law, we may contact you with news, offers and updates from Jarvah Biltong.
You can unsubscribe from marketing communications at any time.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, handling customer enquiries and meeting legal, accounting and tax obligations.
Your Rights
Depending on the circumstances, you may have rights to:
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access your personal information;
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request correction of inaccurate information;
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request deletion of certain information;
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object to or restrict certain processing;
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withdraw consent where processing is based on consent; and
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request portability of certain information.
To exercise your rights, contact:
Cookies
Our website may use cookies and similar technologies.
Cookies may be necessary for functions such as operating the website, maintaining security, remembering shopping basket information and improving website performance.
Where required, we will provide information about non-essential cookies and obtain the appropriate consent before using them.
The ICO states that users should be informed about cookies and, for non-essential cookies, appropriate consent is generally required.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this website.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact: