Shipping & Delivery Policy

1. Delivery Locations

Jarvah Biltong currently delivers to addresses within the United Kingdom only.

We do not currently offer international shipping.

2. Delivery Partner

Our orders are dispatched using Royal Mail.

3. Delivery Charges

Our standard delivery charge is £5.50 per order, regardless of order size, unless a different charge or promotional offer is displayed at checkout.

The applicable delivery charge will be clearly displayed before payment.

4. Delivery Times

We aim to deliver orders within 3–4 business days.

Business days exclude Saturdays, Sundays and public holidays.

Delivery times are estimates and may be affected by Royal Mail operations, adverse weather or other circumstances outside our reasonable control.

Unless otherwise agreed, we will deliver orders within 30 days of the contract being formed, in accordance with applicable consumer law.

5. Free Click & Collect

We offer a free Click & Collect service where this option is available at checkout.

Customers selecting Click & Collect will receive confirmation and collection instructions once their order is ready.

Please wait until your order has been confirmed as ready before collecting.

6. Delayed Orders

If we become aware of a significant delivery delay, we will endeavour to contact you to explain the situation and provide an update.

If your order has not arrived within the expected delivery period, please contact us at sales@jarvahbiltong.com.

We will investigate the delay and assist you in accordance with your statutory rights.

7. Lost Orders

If an order is lost in transit, please contact us with your order number.

We will liaise with Royal Mail to investigate and arrange an appropriate replacement or refund where required.

Customers are not required to pursue Royal Mail directly for compensation where we arranged the delivery.

8. Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible.

Where available, please provide:

Your order number.
A description of the damage.
Photographs of the affected products or packaging.

We will investigate and offer an appropriate resolution, including a replacement or refund where required by law.

9. Incorrect Delivery Information

Customers should ensure that the delivery information provided at checkout is accurate.

If you notice an error, please contact us immediately.

We will endeavour to assist, although changes may not be possible after dispatch.

10. Responsibility for Delivery

Where Jarvah Biltong arranges delivery, responsibility for the goods remains with us until they come into your physical possession or that of a person identified by you to receive them.

11. Contact

For shipping or delivery enquiries:

Jarvah Biltong
Email: sales@jarvahbiltong.com
Telephone / WhatsApp: +44 7710 501454