Privacy Policy

1. Introduction

Jarvah Biltong respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect information when you visit our website, purchase our products or communicate with us.

2. Who We Are

Jarvah Biltong is a trading name of JARVAH (PTY) LTD, a private company incorporated in the Republic of South Africa under enterprise number 2025/770280/07.
Registered Office:
Fairview Complex
50 Sanlam Street
Lynnwood Manor
Pretoria
South Africa
UK Customer Contact Address:
81 Pevensey Road
St Leonards-on-Sea
East Sussex
TN38 0LR
United Kingdom
Email: sales@jarvahbiltong.com
JARVAH (PTY) LTD is responsible for personal information processed in connection with its direct customer relationships, except where another organisation acts as an independent controller.

3. Information We Collect

Depending on how you use our website, we may collect:
• Name and contact details.
• Billing and delivery addresses.
• Order details and purchase history.
• Payment status and limited transaction information.
• Customer enquiries and correspondence.
• Website usage and device information.
• Cookie information.
• Marketing preferences, where applicable. Full payment card details are processed through the relevant payment service providers.

4. How We Use Your Information

We use personal information for the following purposes:
Order Processing: To process purchases, fulfil orders and deliver products.
Customer Service: To respond to questions, complaints and requests.
Business Administration: To maintain records, manage accounts and meet legal obligations.
Security: To prevent fraud and protect our website and business operations.
Marketing: To send promotional communications where legally permitted.
Website Improvement: To analyse website performance and improve customer experience where legally permitted.

5. Lawful Bases for Processing

Depending on the circumstances, we process personal information on the basis of:
• Performance of a contract.
• Compliance with legal obligations.
• Legitimate interests, where appropriate.
• Consent, where required.

6. Sharing Your Information

We may share relevant information with trusted service providers, including:
• Wix, our website platform.
• Payment processing providers.
• Royal Mail.
• Website hosting and security providers.
• Accounting and professional advisers.
• Marketing and analytics providers, where used.
• Government authorities where legally required. We only share personal information where there is a lawful and appropriate reason.

7. International Data Transfers

Because JARVAH (PTY) LTD is incorporated in South Africa and sells products to customers in the United Kingdom, personal information may be processed or accessed outside the United Kingdom. Where UK data protection law requires safeguards for international transfers, we will use an appropriate lawful transfer mechanism. Customers may contact us for further information about applicable safeguards.

8. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, including order fulfilment, customer service and applicable legal, accounting and tax requirements.

9. Marketing Communications

We may contact customers with product updates, offers and promotional information where permitted by law. Where consent is required, we will obtain it. Customers may unsubscribe from marketing emails at any time using the unsubscribe link or by contacting sales@jarvahbiltong.com.

10. Cookies

Our website may use cookies and similar technologies to support website functionality, security, shopping basket features and website performance. Where required, non-essential cookies will only be used after appropriate consent has been obtained. Visitors should be able to manage applicable cookie preferences through the website's consent controls.

11. Your Data Protection Rights

Subject to applicable law, you may have rights to:
• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Restrict or object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent. To exercise your rights, please contact sales@jarvahbiltong.com. You may also have the right to complain to the UK Information Commissioner's Office at www.ico.org.uk.

12. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse and disclosure. However, no internet-based system can guarantee complete security.

13. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.

15. Contact

For privacy-related questions:
JARVAH (PTY) LTD trading as Jarvah Biltong
Email: sales@jarvahbiltong.com
Telephone / WhatsApp: +44 7710 501454